AT SFCAKESNBAKES, WE TAKE UTMOST CARE IN PACKAGING AND DELIVERING YOUR CAKES. HOWEVER,

 

WRONG ITEM DELIVERED?:

  • please notify us immediately within 2 hours of delivery by sending clear photos/videos of the issue along with your order details to our WhatsApp support or email. For wrong items, we offer free replacement within 24 hours. Quality issues may qualify for partial/full refunds. Custom-designed cakes are final sale. Late deliveries may receive compensation vouchers. We promise to resolve all genuine complaints within 90 minutes during business hours (9AM-9PM)

2. QUALITY ISSUES (WITH PROOF):

While we take every precaution to ensure perfect delivery, if your cake arrives damaged (smashed/melted) or incorrect (wrong flavor/design), we'll make it right. Simply send clear photos of the issue within 2 hours of delivery to qualify for:

  • 100% refund or free replacement for severely damaged cakes

  • 50% refund + 15% discount coupon for wrong flavors/designs

  • NOTE:
  • At SFCakesNBakes, your happiness is our secret ingredient! While we strive for perfection in every delivery, we promise to handle any mishaps with care, fairness, and a sprinkle of sweetness. Thank you for trusting us with your celebrations—we’re honored to serve you and will always go the extra mile to make things right.